I initially order some column caps for our house remodel. Customer service was quick and very helpful in obtaining what we needed and getting them to us next day. However, we ordered the wrong parts with no fault of DHC, just our own error in reading the plans. DHC was understanding, explained what we needed to do to return them and refunded us for the cost of the parts. I received great customer service and will definitely return to them as a customer and will recommend them to others. Thanks DHC! 09/23/16