Our Service Pledge
DHC Supplies mission is to provide the best service possible to our
customers. We are an employee-owned company who understands the
importance of providing top notch service. Should you ever feel you are
not getting the service you require please call us immediately @
800-323-2999. We will do everything possible to rectify the problem.
We provide daily jobsite delivery to most areas in our service area. DHC Supplies reserves the right to charge a delivery fee on a case by case
basis. If you are not in our service area we will ship your order by either UPS, USPS Priority Mail or common carrier and add the appropriate charge to
We will only ship to addresses in the United States and Canada. Some items cannot be shipped to Alaska, Hawaii or Canada due to shipping restrictions. We will ship internationally on a case by case basis but you must contact us at 800-323-2999 7:00AM to 4:30PM Monday - Friday Pacific Time. Please Note:
International customers are responsible for any custom fees including taxes and duties applied by the destination country.
Returns (less than 30 days)
Any unused inventory items can be returned at your expense for full credit (excluding shipping charges) within 30 days -
No Questions Asked! Exception: Stock items ordered at extraordinarily quantities must get approval before returning and may be subject to a 20%
Returns (more than 30 days)
Stock items kept for more than 30 days may be subject to a 20% restocking
charge depending on the reason for the return.
All special sales are final. If you do not have an account special orders must be paid before
item(s) are ordered. Delivery date will be estimated but cannot be
Any shipment refused by the customer will be charged for the return shipping to DHC Supplies. If the shipment is a drop ship from a DHC Supplies vendor the customer may also be charged with a restocking fee if the vendor charges DHC Supplies. Exceptions:
If the shipment is damaged by the freight company or DHC Supplies has authorized in writing an approval to refuse the product.
DHC Supplies, Inc does not offer any warranties beyond those of the original manufacturer. If you do have a warranty or other issue with a product
we will do everything possible make sure the situation is handle in a quick and timely matter.
All information we receive from our customers will be held in the
strictest confidence. We do not sell or trade information with any
other company or group. Additionally we will never solicit further
business from you through e-mail or phone solicitation
without prior permission.
DHC Supplies, Inc. is committed to privacy and security for all of our clients. Because we respect your right to privacy, we have developed a Privacy Statement as
Under no circumstances do we transfer your email address to any other company
, nor do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical
There are two ways you can provide us with and consent to our collection of certain personal information:
Statistical Information About Your Visit
E-mail Request - Links throughout our site provide you with the opportunity to contact us via
e-mail to ask questions, request information and materials, or provide comments and suggestions. You may also be offered the opportunity to have one of our Sales Representatives contact you personally to provide
additional information about our products or services. To do so, we may request additional personal information from you, such as your name and telephone number, to help us satisfy your request.
Enrollment Should you choose to enroll for one of our products or services, we will request certain information from you. Depending on the type of product or
service that you request, you may be asked to provide different personal information. For certain products and services, we may require your name, address, telephone number, e-mail address, and credit card number.
Other products and services may require different or supplemental information from you in order to apply.
Information obtained while visiting our site does not identify you personally, but rather about a visit to our site. We may monitor statistics such as how many people visit our site, which pages people visit, and from
which browsers people use. We use these statistics about your visit to help us improve the performance of our Web site.
Your Ability to Opt-Out of Further Notifications
Periodically, we notify our customers of new products, announcements, and updates. If you would like to opt-out of being notified, please contact us at firstname.lastname@example.org.